Warranty and Return Policy

Return Policy - Frequently Asked Questions

24/7 Customer Services
Email: support@gccshop.co.uk
Phone: +905428433496

How can I cancel an item or the entire order?

 

- Please Sign in to your gccshop.co.uk account.


- Search your list of orders and find the one you want to cancel under the Orders tab.


- Select Order Details.


- Please select the cancellation reason.


- Select Cancel order.


- The cancellation of your order or an item from the order would then be processed and you would also receive an email with the update for the canceled item(s) / order.


How can I return an item?

- Below are the steps which you need to follow to a request for a "return":

- Click on ‘My Account’ in the tab bar and login

- Click on ‘Orders’

- Click the 'Return' button in the relevant order

- Click on 'Proceed' and enter your address, the reason for return and whether you want

- Call your nearest UPS cargo office and deliver the product. https://www.ups.com/sa/en/Home.page

- You can send the cargo with a counter payment along with your return invoice.

- Once your cargo reaches us within 7 business days, the cancellation or refund will begin.

- The total order amount
 will be transferred to your account within 15 business days. This period may differ depending on the bank.

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Rules and Conditions for Return / Exchange

*Product return or exchange is completely free. No fee is charged from the customer.

Return/Exchange can only be made within 14 business days from the date of delivery. The item should be in good condition and not used along with the original tag. It should also be in the same brand box you received.

Unfortunately, we have a no-return policy on some of our products. We advise you to read the product description thoroughly before purchasing your desired product.

If I’m not happy with my order, do I get a refund and get my money back?

For all prepaid orders, we do offer a refund on credit card and However, the same is not applicable for cash on delivery orders.

If you paid for your order via a credit / debit card, you can return items to gccshop.co.uk and also ask for a refund back to your credit / debit card.

Just log into your gccshop.co.uk Account and create a return request within 14 business days from the date of receipt. Make sure your products are unused with the original tag still attached.

You can choose whether you want your money refunded your credit/ debit card and you’re done!

COD orders will have its refund through coupon code and will be posted on your official gccshop.co.uk account.

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Shipping & Handling

Orders will ship within 1 to 5 business days. Delivery time varies within 15 to 30 business days due to cargo and customs procedures.

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Who are the carrier partners of gccshop.co.uk?

The carrier partner of gccshop.co.uk is DHL, Aramex, UPS in all countries.

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Clothing

Please take care of trying on items as all products must be returned in a new and unused condition with all gccshop.co.uk Brands and designer garment tags still attached.

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Bags

Please handle light-colored bags carefully if you are still deciding whether you will be keeping the item. Please note that dark items of clothing can transfer dye to light-colored bags.

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Shoes

When trying on shoes, please be mindful not to scratch the soles or mark the shoe box. Returns must also include the dust bag and box, as these are considered part of the product. Please place the shoe box inside another box in order to prevent damage during shipping.

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Faulty
 goods

Goods are classified as faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty.

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If your item is faulty when you receive it, you can return it for a refund. Simply contact our customer care team support@gccshop.co.uk to refund your item.

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Late Returns

Your purchase should be sent back to us within the 14 business days of receiving your order. Returns outside of this period are accepted at the discretion of gccshop.co.uk.

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Repeated Returns

We offer a flexible returns policy to make your online shopping experience even easier. However, we do monitor the number of returns made and may refuse to accept orders at our discretion if goods are returned repeatedly.

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The Items that Cannot Be Returned

Due to product limitations and hygienic reasons, the following items cannot be returned:

Underwear/Lingerie

Swimwear

Electronics

Beauty & Fragrances

Skin Care and Grooming Products

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Refund Policy

We typically refund your order through store credit. If you paid by COD, you will get credit into your account and you can buy whatever you want from gccshop.co.uk

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Credit Card

Upon request, we can organize a refund to your credit card statement. This process takes around 14 business days from the date of your order cancellation.

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Cash on Delivery (COD)

In the case of COD, we will refund your gccshop.co.uk Brands account with store credit. You can use this store credit towards a future purchase.

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 Shopping Credit

- In order to earn store credits, you must send the application to the person (s) in your guides. We provide access to your contacts to send information messages to people you designate via sms. The information you provide is used only to send an informative message via sms.

- We take steps to protect your Personal Information from unauthorised access and against unlawful processing, accidental loss, destruction and damage.

- We will only keep your Information for as long as we reasonably require and, in any event, only for as the Data Protection Legislation allows.

TERMINATION
In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate the Terms and Conditions or revoke any or all of your rights granted under the Terms and Conditions. Upon any termination of this Agreement, you shall immediately cease all access to and use of the Site and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this Site in whole or in part. Any termination of this agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination. You furthermore agree that the Site shall not be liable to you or to any other person as a result of any such suspension or termination. If you are dissatisfied with the Site or with any terms, conditions, rules, policies, guidelines, or practices of site in operating the Site, your sole and exclusive remedy is to discontinue using the Site.



Security of Your Personal Information on gccshop.co.uk


We are extremely concerned about the safety of your personal information when you make shopping at gccshop.co.uk. gccshop.co.uk and www.gccshop.co.uk make great efforts to prevent any loss of information or unauthorized use by third parties.
When you are making shopping at gccshop.co.uk, your credit card number is used only to carry out your orders and is not collected in database.
Ensuring that your information is sent exactly to gccshop.co.uk, 2048-bit encryption and SSL security certificates guarantee the security of any transmitted information.

Terms of Use

INTRODUCTION

Welcome to the gccshop.co.uk website (the "Site"). gccshop.co.uk owned and operated by gccshop.co.uk Electronic Commerce, a company duly incorporated, organized and registered under the turkish law with registered office at Istanbul - Turkey, subsidiaries, and affiliate operated Internet sites which reference these Terms and Conditions. in UAE & Middle east
By accessing the Site, you confirm your understanding of the Terms and Conditions. If you do not agree to these Terms and Conditions of use, you shall not use this website. The Site reserves the right, to change, modify, add, or remove portions of these Terms and Conditions of use at any time. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms and Conditions of use regularly for updates. Your continued use of the Site following the posting of changes to these Terms and Conditions of use constitutes your acceptance of those changes.


USE OF THE SITE


You are either at least 18 years of age or are accessing the Site under the supervision of a parent or legal guardian.
We grant you a non-transferable and revocable license to use the Site, under the Terms and Conditions described, for the purpose of shopping for personal items sold on the Site. Commercial use or use on behalf of any third party is prohibited, except as explicitly permitted by us in advance. Any breach of these Terms and Conditions shall result in the immediate revocation of the license granted in this paragraph without notice to you.
Content provided on this site is solely for informational purposes. Product representations expressed on this Site are those of the vendor and are not made by us. Submissions or opinions expressed on this Site are those of the individual posting such content and may not reflect our opinions.
Certain services and related features that may be made available on the Site may require registration or subscription. Should you choose to register or subscribe for any such services or related features, you agree to provide accurate and current information about yourself, and to promptly update such information if there are any changes. Every user of the Site is solely responsible for keeping passwords and other account identifiers safe and secure. The account owner is entirely responsible for all activities that occur under such password or account. Furthermore, you must notify us of any unauthorized use of your password or account. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.

During the registration process you agree to receive promotional emails from the Site. You can subsequently opt out of receiving such promotional e-mails by clicking on the link at the bottom of any promotional email.

USER SUBMISSIONS

Anything that you submit to the Site and/or provide to us, including but not limited to, questions, reviews, comments, and suggestions (collectively, "Submissions") will become our sole and exclusive property and shall not be returned to you. In addition to the rights applicable to any Submission, when you post comments or reviews to the Site, you also grant us the right to use the name that you submit, in connection with such review, comment, or other content. You shall not use a false e-mail address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any Submissions. We may, but shall not be obligated to, remove or edit any Submissions.

ORDER OF ACCEPTANCE AND PRICING

Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order.
We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.

TRADE MARKS AND COPYRIGHTS

All intellectual property rights, whether registered or unregistered, in the Site, information content on the Site and all the website design, including, but not limited to, text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software shall remain our property. The entire contents of the Site also are protected by copyright as a collective work under UAE copyright laws and international conventions. All rights are reserved.


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gccshop.co.uk
Prepared by  T-Soft E-Commerce.